Shipping Policy

Turnaround Time

All orders are shipped within 48 hours Monday - Friday 8am - 5pm

Carriers

We use the following carriers to deliver our orders:

USPS

UPS

FedEx

DHL

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products and your location. Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Refunds

How To Return An Item

Your item must be in its original unused condition to be returned unless there is a manufacturer defect. You must return the item within 90 days of your purchase.

1. Please email info@PlantsurgeUSA.com to request a refund and we will assign you a tracking #.

2. Mail your returned item to:

PlantsurgeUSA.com

Returns Department Tracking #

1833 Sunnyside Ave.

Highland Park, Illinois 60035

3. Include in your package a signed letter stating the reason for your return.

Thank You for Visiting the Website.